Email to BT's complaints services after they informed that my BT Broadband talk service was ending due to none-use. This was a free VOIP service:


Dear sirs. Thank you for stopping my BT broadband talk service. Maybe if you hadn't supplied me with faulty equipment in the first place then I would have used the service. Before we go any further, yes, I have told you on numerous occassions that the phone was faulty. But you didn't help in any way. The vision is faulty along with the broadband connection but again nothing seems to get done does it? BT have become my nightmare. And when I wanted to come away you inform me I have an 18 month contract and I cannot come away until March? Despite being under the impression I only had a 12 month contract? So meanwhile I have to put up with a broadband service which continually drops, a vision service that continually stutters when on demand programmes are watched, talk service that I couldn't use because the phone never worked. But hey, you've withdrawn that now! One of your previous advisors told me that because I was on the 18 month contract thingy I couldn't stop my vision on demand services because I would re-new my contract. So like an idiot I have to pay £24 a month until March for a faulty BT vision service thats barely watchable. The same advisor also told me that you would be investigating this 18 month contrat thing. But I haven't heard anything since. So, Keep on withdrawing my free services and peeing me off. I will never again come back to BT when this nightmare is over. And I will make damn sure that everyone knows why!